Most refund policies exist to make claiming difficult. This one names every refundable situation, every excluded one, the deduction at each stage of cancellation, and the clock we hold ourselves to. Check your situation below in one step.
Not a tone of voice — the outcome, the deduction, the clock and what you need to supply. Nothing here differs from what a manager will tell you.
Late delivery by us is the one situation with no assessment at all. Your manager opens the claim the moment the slot passes — you do not have to notice it, raise it, or argue it. The work remains yours to use if it is still of any help.
Your manager confirms the exact figure in writing before anything is deducted, and you receive whatever has been produced at that stage.
| You cancel | You keep | We keep | You receive | Why |
|---|---|---|---|---|
| Before you approve the quote | 100% | Nothing | Nothing was paid | No contract has formed. A quote costs nothing and binds nothing. |
| Approved, specialist not yet assigned | 100% | Nothing | Nothing yet produced | No work has begun, so there is nothing to charge for. |
| Research and outline stage | 75% | 25% | Outline and source list | The specialist has read the brief and built the structure. |
| First draft in progress | 50% | 50% | Partial draft as it stands | Roughly half the writing time has been spent. |
| Draft complete, before QA | 25% | 75% | Full unreviewed draft | The work exists; only the independent review remains. |
| After QA and delivery | No refund on cancellation | 100% | The finished work | The service was performed. Clause 8 refunds still apply if we failed. |
| We cancel — brief outside scope | 100% | Nothing | An explanation | Exams, proctored tests and briefs we cannot staff properly. |
Stage is determined by your manager’s written record of the work, not by elapsed time. If you disagree with the stage assessment it escalates to the quality lead, who responds within two working days.
Publishing the exclusions on the same page as the guarantees is the point. You should know these before you order, not while you are disputing something.
Where the work met the brief. Marking is an academic judgement made by your institution and outside our control — any service guaranteeing a grade is guaranteeing something it cannot deliver.
New requirements are new scope and get a new quote. Anything inside the original brief remains a free revision, and your manager tells you which of the two applies before doing the work.
Where we asked something the brief could not answer, evidenced the asking, and the deadline passed waiting. We will always show you the message and its timestamp.
The revision and refund window closes 14 days after delivery. Raise anything inside it — a manager will always extend where you were waiting on us for part of that time.
We do not refuse refunds on the grounds that you used the work in a way your institution disallows. That decision was yours and its academic consequences are yours, but it has no bearing on whether we delivered what you paid for. Those are separate questions and we keep them separate.
Tell your manager what happened, in whatever words you have. They open the claim themselves — you are never asked to fill in a template to be taken seriously, and there is no portal to navigate.
That is the whole idea. If a line here worries you, raise it with a manager before ordering rather than after.